Support

Viuby is a video commerce app for buying and selling used, new and curated products by shooting a video, posting and selling from a mobile phone.

Known issues

Because of a bug in iOS 9+, apps may be prevented from opening if your iPhone is low on memory. Restarting your phone and trying again will solve the issue.

Viuby Safety Tips

Viuby’s number one priority is and will always be our users’ safety and satisfaction. We want you to have a great experience buying and selling on Viuby, so take a look at the tips below before you start hunting for a laptop or list that bike you never use anymore:

· There are millions of great deals on Viuby, but be wary of items with unrealistically low prices, catalog photos, or other photos that obviously haven’t been taken by the user. If it seems too good to be true, it probably is.

· Always check a seller’s profile page (the same goes for potential buyers).

· If you have any doubts about a user’s authenticity, find another seller/buyer. There are millions of them on Viuby!

· Always meet in person to complete a transaction and choose a public place – like a coffee shop, supermarket or mall – to exchange payment and items.

· The best way to complete a transaction is to exchange the item and pay at the same time. Never transfer funds or use a debit card/check to pay someone in advance.

· Make sure information on the condition of the item, price and payment method is clearly outlined and agreed upon prior to meeting.

· Before paying for something and completing the transaction, inspect the item and check that everything matches the seller’s description.

· Never give out your personal financial information to make or accept a purchase.

· Avoid certified/cashier checks and money orders.

· Test an item to make sure that it works properly before purchasing it, especially if you’re purchasing electronics, a car, a bike, or something similar. Note: When purchasing vehicles, always verify the vehicle identification number (VIN) and consult third party sources that can check the vehicle’s history for theft, damage and identification.

· If you think you are a possible victim of a fraudulent or offensive user on our app, please report this user immediately so we can investigate further and take appropriate action.

Viuby’s app has been downloaded millions of times with millions of items posted for sale. The vast majority of Viuby’s users are trustworthy and online classifieds have been used securely in the U.S. and around the globe for decades. Even so, always take the proper precautions, as you should anytime you buy or sell online.

Popular Topics

We're working on developing this feature, so you'll be able to verify your account very soon. In the meantime, don't worry! Even if your account isn't verified, you can continue to buy & sell on Viuby.

If you want to change the location of the product, you may delete the item and re-post it from the location where you want it to be listed. Before you do so, check your phone's settings and make sure Viuby has access to your GPS so the product is listed in your neighborhood. Don't worry, we will never show your exact address!

You can buy and sell almost anything on Viuby, but there are a few exceptions. Make sure you're not attempting to post something that's on our list of prohibited items (such as unclear photos, illegal items or perishables) or posting the same product repeatedly as those will be automatically discarded.

We certainly don’t want to see you go, and we’d love to know what we can do to improve your Viuby experience. Please shoot us an email at care@Viuby.com with your comments, as we read them all and use them to make our app better!

If you've made up your mind about deleting your account, get in touch with our Customer Care team at care@Viuby.com and we’ll take care of your request.

· Check your profile to make sure your product is live on Viuby and hasn't been automatically discarded for being a prohibited item
· Check your email inbox (don't forget the spam folder!) to make sure your item hasn't been discarded
· If you've checked your inbox and profile, and your item hasn't been discarded, be patient. It will be live on Viuby shortly!

You can always edit your items by going to your profile and tapping the pencil icon in the upper right-hand corner. Adding a title and a detailed description will make it easier for prospective buyers to find your listings.

We're sorry to hear you've been a possible victim of a fraudulent or offensive user on our app. Please report this user so we can investigate further and take appropriate action.

· Go to the user's profile
· Tap the three dots in the upper right-hand corner
· Select "Report User"
· Choose one of the reasons and add an optional comment
· Press send and we'll receive your report and look into it

If you need information about a Viuby user for a police investigation, send us an email to care@Viuby.com and we will gladly cooperate by providing all relevant details. Please note we may take up to 72 hours to respond to your inquiry. Reports about fraudulent users must be made through the procedure detailed above.

Here are a few quick things you can try that may resolve this issue:

· Check if you're logged in to this same account on another device or on the Viuby website as we don't support usage on multiple devices at once
· You may have received this chat on another Viuby account that you are currently not signed into
· Make sure you are using the latest version of the app as we are continually making fixes and improvements based on users' feedback

Getting started

Viuby is a mobile phone application that allows you to buy and sell secondhand things in your neighborhood. You can sell stuff you don’t need or find bargains close to home.

Yes! Viuby is 100% free and doesn’t charge sellers a fee for listing their items. We don't take a percentage of our users' sales either. We just want you to have fun buying and selling.

No. What's special about Viuby is that you can buy or sell secondhand items in your neighborhood or nearby. The location that’s shown in your ad is always approximate, and never an exact address, so it's totally safe for you.

Both iPhone and Android users have the option to displaying a more exact or approximate location. To enable this option:
· Go to your profile
· Tap the wheel icon in the upper right hand corner
· Select "Location"
· From there you can select whether you want other users to see a more precise address or an approximate location

You have stuff you don’t need anymore and want to make some money, right? Well, you’re in the right place!

All you have to do is download the app, create a profile and tap the Camera icon. Then, upload photos that clearly show the item, set a reasonable price, add a title and a brief description. Choose a category and tap “Sell”.

Please note that the item description cannot include personal information such as:
· Phone number
· Email address
· Postal address
· Web addresses (URLs)

Using Viuby

No way! This feature is totally optional.
The “Share my Product on Facebook” feature is located at the bottom of the “Sell” page. Just uncheck this option before tapping “Sell” and your item will NOT be shared on Facebook.

On Viuby, you can buy and sell almost anything. But there are a few exceptions.

Viuby prohibits the sale or publication of any illegal products in terms of the law, statute or regulation to local, state, provincial, national, or international law.

Here are a few examples of things that aren't allowed:
· Photos that don't clearly show the item
· Products that infringe copyright or trademark laws
· Perishable items (food, for example) or live animals
· Advertising
· Photos or text containing a reference to another website, app or merchandise
· Defective or poor quality items
· Items in violation of good manners, law or legal restrictions
· Products that are published as “free” but with no intention of giving them away for free
· Items that do not have a realistic price

Other products that are specifically prohibited:
· Alcoholic beverages
· Blood, body fluids or body parts
· Burglary tools
· Counterfeit currency, coins and stamps
· Counterfeit products
· Electronic surveillance equipment
· Seized goods
· Government and transit uniforms, IDs and licenses
· Illegal drugs and drug paraphernalia, vitamins or protein supplements
· All types of illegal services and products
· Hazardous materials
· Fireworks, destructive devices and explosives
· Identity documents, personal financial records and personal information (in any form, including mailing lists)
· Products that encourage or facilitate illegal activities
· Lottery tickets and slot machines
· Obscene material and all types of pornography
· Images or photos that contain frontal nudity
· All types of offensive material
· Pesticides
· Badges and uniforms pertaining to police and other security forces
· Prescription drugs and medical devices
· Recalled items
· Stocks and other securities
· Stolen property
· Tobacco products
· Used cosmetics
· Weapons and related items (such as firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives, and martial arts weapons)

When you list an item on Viuby, it won't be immediately visible to users.

Be patient, as the process may take several minutes. If more than 40 minutes pass and you still don't see your listing, there may have been a product or publication problem.

Read about Prohibited Items, and if everything is OK, don't despair!
Our team is here to help. Contact us and we will get back to you as soon as possible.

Are you a bargain hunter? Viuby is the app for you! We have lots of cool stuff to buy!

Buying on Viuby is very easy:

Explore the different categories or browse the home page for interesting items. When you see something you like, tap the item and start a chat with the seller by tapping “Ask a Question” on the bottom of the screen.

Or, you can tap the “Search” icon (look for the magnifying glass) and enter the name of the product you want to buy.

When you find the item you’re looking for, chat with the seller to learn more about the product or to make an offer. After that, it's up to you and the seller to agree on a price and where to meet up to carry out the exchange.

Once you’ve found what you’re looking for, it’s very easy to ask the seller a question or chat about other items she/he has listed. To initiate a chat, just tap the “Ask a Question” bar on the item photo.

Have all your questions about the product been answered? Do you want to make an offer? Tap “Make an Offer” and let the negotiations begin.

Viuby provides an online platform where users advertise and search for a variety of goods and services. However, the interaction and negotiations between buyers and sellers are the sole responsibility of the parties involved.

We recommend buyers and sellers meet in person and that transactions take place only after the buyer inspects the item. Otherwise, use a secure payment method such as PayPal. Always avoid cashier checks, Western Union and other kinds of wire transfers.

When you've sold an item, mark it as sold to let other users know it's no longer available! Just follow these simple steps:

· Go to your profile
· In the "Selling" tab, tap the item you've sold
· Tap the "Mark as Sold" button at the bottom of the screen

If you want to make your item available again, you can mark it as unsold by following these steps:

If you're using an iPhone:
· Go to your profile
· In the "Sold" tab, tap the item you want to mark as available
· Tap the "Sell It Again" button at the bottom of the screen
· Confirm by tapping "Sell it Again"

If you're using an Android:
· Go to your profile
· In the "Sold" tab, tap the item you want to mark as available
· Tap the Pencil icon in the upper right hand corner
· Make changes to your listing (optional)
· Tap the "Update" button

Your account

Viuby is user-friendly, so you can easily see your products. Go to your profile and your items will be listed in three sections: “Selling”, “Sold” and “Favorites”, where you can bookmark items you have your eye on.

If you're using an iPhone:
· Go to your profile and choose the item you want to delete
· Scroll to the bottom of the page
· Just above “Mark as Sold”, tap “Delete Product” (in light grey)
· Confirm that you want to delete your product

If you're using an Android phone:
· Go to “My Profile” and choose the item you want to delete
· Tap the three dots in the right hand corner and select “Delete product”

Remember, deleting a product is final, so be careful!

It’s easy! Go to the item you want to edit (you'll find it in the “Selling” column of your profile, or you can locate it using the search feature).

If you’re using an iPhone:
· Tap the “Edit” icon in the upper right corner and you can change/add photos, the description, category or price
· Now click “Update” and you’re good to go!

If you’re using an Android phone:
· Tap the “Pencil” icon in the upper right corner and you can change/add photos, the description, category or price
· Now click “Update” and you’re good to go!

Follow these steps to change your password.

If you're using an iPhone:
· Go to your profile
· Tap the wheel icon in the upper right hand corner
· Tap “Password”
· Enter your new password and tap "Change password" to save your changes

If you’re using an Android:
· Go to your profile
· Tap the wheel icon in the upper right hand corner
· Tap “Password”
· Enter your new password and tap the check mark in the upper right hand corner

Want to change something in your user settings? No problem!

If you’re using an iPhone:
· Go to your profile
· Tap the wheel icon in the upper right hand corner
· Change your photo, username, location or password
· Save your changes

If you’re using an Android phone:
· Go to your profile
· Tap the wheel icon in the upper right hand corner
· Change your photo, username, location or password
· Save your changes by tapping the check mark icon in the top right corner

If you're using an iPhone:
· Go to your profile and tap the wheel icon in the top right hand corner.
· Select "Location".
· You can choose to display your approximate or exact location here
· You can also change your location to another one by typing the city's name or zip code in the search box
· When you’re where you want to be, tap the "Set Location" button at the bottom of the screen to save your changes

If you're using an Android phone:
· Go to your profile and tap the wheel icon in the top right corner
· Select "Location"
· You can choose to display your approximate or exact location here
· You can also change your location to another one by typing the city's name or zip code in the search box
· When you’re where you want to be, tap the check mark icon in the top right hand corner to save your changes

Deleted chats are removed from your list of chats but will reappear if there is new activity in the conversation. To delete chat messages, follow these simple steps:

If you're using an Android phone:

Delete a chat from the list of chats:
· Press and hold the chat you want to delete
· Tap the trash can icon in the upper right hand corner
· Tap "Delete"

Delete a conversation from within the chat:
· Tap the three dots in the upper right hand corner of the chat
· Select "Delete Chat"
· Tap "Delete"

If you're using an iPhone:

Delete a chat from the list of chats:
· Tap "Delete" in the upper right hand corner
· Select the chats you want to delete
· Tap the "Delete" button

Delete a conversation from within the chat:
· Tap the three dots in the upper right hand corner of the chat
· Select "Delete"
· Tap "Delete"

If you see a product that violates Viuby's rules or is offensive, you can report it so we can investigate and take appropriate action.

If you're using an Android phone:

· Go to the product's detail page
· Tap "Report Product" at the bottom of the screen, below the map

If you're using an iPhone:

· Go to the product's detail page
· Tap the 3 dots in the upper right hand corner
· Tap "Report Product"

You can block users to avoid any further contact with them. Follow these simple steps to block a user.

If you're using an Android phone:

To block within the chat:
· Tap the conversation with the user you want to block
· Tap the 3 dots in the upper right hand corner
· Tap "Block User"

To block from a user's profile page:
· Tap an item the user is selling
· Tap their username and you will be on that user's profile page
· Tap the 3 dots in upper right hand corner
· Tap "Block User"

If you're using an iPhone:

· Tap the conversation with the user you want to block
· Tap the 3 dots in the upper right hand corner
· Tap "Block User", then tap "Block" to confirm

If you blocked a user but have changed your mind and wish to allow further contact, you can unblock them by following these simple steps.

If you're using an Android phone:

· Go to the "Blocked users" tab in the chat
· Tap "Unblock" for each user you want to unblock

Alternatively:
· In the blocked user's profile, tap the three dots in the upper right hand corner
· Select "Unblock User"

If you're using an iPhone:

· Go to the "Blocked users" tab in the chat
· Tap "Unblock" in the upper right corner
· Select the users you want to unblock
· Tap the "Unblock" button at the bottom of the page

Alternatively:
· In the blocked user's profile, tap the three dots in the upper right hand corner
· Select "Unblock User"



Coming soon on Apple & Google store.

Business enquiry, investor relations, career opportunity, Write to siddharth@viuby.com


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